Warranty claims are traditionally managed by the location / retailer you originally purchased the furniture from. If not a previous California Patio customer, we strongly recommend you follow-up with the retailer / vendor you originally purchased through first before going through our Warranty Department. If this is not feasible, we are more than happy in assisting you in getting your claim through to the manufacturer. Items required for claims:
Copy or scan of Original Sales Order / Invoice (Any “altered” documents will be rejected).
Photographic Evidence to process the claim with the manufacturer.
Any other pertinent information relevant to the claim.
After submitting your request through our Warranty Department, we will follow up within 10 business days of receipt on the current status of your claim. Please note, during certain times of the year, manufacturers claims may take additional time to process. Please know we will do everything in our power to facilitate the processing of claims, however, all products are warranted through the manufacturer and California Patio provides assistance in claim processing and we assume no Liability for product warranty. Hostilities, “strong-arming” or other negative transgressions will not be tolerated. We are here to assist you in communicating with the manufacturer.